We offer free shipping in the UK and Irlande.
98% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.
International shipments outside the UK and Irlande may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.
Order never arrived: If your order didn’t end up arriving, be sure to let us know! First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we’d be happy to send you another order to the correct address, however, it will have to be at your cost. If the shipping address was correct, get in touch with us at firstname.lastname@example.org making sure you quote your order number. We’ll see what can be done.
Our return policy lasts 30 days after date of delivery. If 30 days have gone by since your delivery, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Damaged items: The last thing we want is for your to be stuck with a damaged item. If an order arrives damaged, then please get in touch with a photo within a week’s time after delivery.
Wrong size: If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabelled. Let us know and we’ll get you sorted out. If you’d like a different size, get in touch with us at email@example.com and we’ll let you know what your next steps are.
Send all returns to:
13 Freeland Park, U. 34279, Wareham Road, Poole, Dorset, BH16 6FH
The process for your refund is initiated:
- Debit and Credit Cards: 2-7 working days (Mon-Fri). The refund will be transferred to the card used for payment.
- PayPal: 2-7 working days (Mon-Fri). The refund will be transferred to the same PayPal-account used for payment.
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